.page-faq {
  --faq-paper-soft: #FBF5E9;
  --faq-line: rgba(185, 163, 255, .18);
  color: var(--text);
  background: var(--ink);
  padding-bottom: clamp(48px, 8vw, 96px);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding: clamp(18px, 3.5vw, 36px) 0 clamp(30px, 5vw, 64px);
}

.page-faq .faq-hero .hx-breadcrumb {
  margin-bottom: clamp(14px, 2.4vw, 24px);
  font-size: .84rem;
  color: var(--text-dim);
}

.page-faq .faq-hero__frame {
  position: relative;
  border: 1px solid var(--edge);
  padding: clamp(22px, 4.5vw, 52px) clamp(18px, 4vw, 48px);
  background:
    radial-gradient(92% 120% at 100% 0%, rgba(108, 60, 233, .3), transparent 62%),
    radial-gradient(72% 90% at 0% 100%, rgba(0, 229, 208, .09), transparent 62%),
    var(--violet-deep);
}

.page-faq .faq-hero__frame::before,
.page-faq .faq-hero__frame::after {
  content: "";
  position: absolute;
  width: 32px;
  height: 32px;
  border: 2px solid var(--lime);
  opacity: .8;
  pointer-events: none;
}

.page-faq .faq-hero__frame::before {
  top: -1px;
  left: -1px;
  border-right: 0;
  border-bottom: 0;
}

.page-faq .faq-hero__frame::after {
  right: -1px;
  bottom: -1px;
  border-left: 0;
  border-top: 0;
}

.page-faq .faq-ticks {
  position: absolute;
  top: 0;
  right: 0;
  left: 0;
  height: 9px;
  background-image: repeating-linear-gradient(90deg, transparent 0 21px, var(--edge) 21px 22px);
  opacity: .55;
  pointer-events: none;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: clamp(24px, 4vw, 44px);
  align-items: center;
}

.page-faq .faq-hero h1 {
  margin: .18em 0 .5em;
  font-size: clamp(2rem, 6.4vw, 4rem);
  font-weight: 900;
  letter-spacing: -.035em;
  line-height: 1.04;
}

.page-faq .faq-hl {
  position: relative;
  color: var(--lime);
  white-space: nowrap;
}

.page-faq .faq-hl::after {
  content: "";
  position: absolute;
  right: 0;
  bottom: -.06em;
  left: 0;
  height: 5px;
  background: linear-gradient(90deg, var(--lime), var(--cyan));
  opacity: .8;
}

.page-faq .faq-lede {
  max-width: 34em;
  margin: 0;
  color: var(--text-dim);
  font-size: clamp(1rem, 1.6vw, 1.08rem);
  line-height: 1.85;
}

.page-faq .faq-hero__tags {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: clamp(18px, 3vw, 26px) 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-hero__tags li {
  padding: 5px 11px;
  border: 1px solid var(--faq-line);
  font-family: var(--font-mono);
  font-size: .76rem;
  letter-spacing: .04em;
  color: var(--phantom-soft);
}

.page-faq .faq-hero__figure {
  margin: 0;
}

.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 4 / 3;
  object-fit: cover;
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 20px), calc(100% - 20px) 100%, 0 100%);
}

.page-faq .faq-hero__figure figcaption {
  margin-top: 10px;
  color: var(--text-dim);
  font-size: .78rem;
  letter-spacing: .02em;
}

/* ---------- 区块标题通用 ---------- */
.page-faq .faq-sec-head {
  display: grid;
  gap: 10px;
  margin-bottom: clamp(22px, 4vw, 38px);
}

.page-faq .faq-sec-head .hx-title {
  margin: 0;
  font-size: clamp(1.5rem, 3.6vw, 2.35rem);
  font-weight: 900;
  letter-spacing: -.02em;
  line-height: 1.2;
}

.page-faq .faq-sec-lede {
  max-width: 40em;
  margin: 0;
  font-size: .96rem;
  line-height: 1.8;
}

/* ---------- 三步自查 ---------- */
.page-faq .faq-steps {
  padding: clamp(34px, 6vw, 66px) 0;
  background: var(--paper);
  color: var(--paper-ink);
}

.page-faq .faq-steps .hx-label {
  color: var(--phantom);
}

.page-faq .faq-steps .faq-sec-lede {
  color: rgba(26, 20, 36, .72);
}

.page-faq .faq-steps__list {
  display: grid;
  gap: 16px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-step {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 20px 18px 18px;
  background: var(--faq-paper-soft);
  border: 1px solid rgba(26, 20, 36, .14);
  border-top: 3px solid var(--phantom);
}

.page-faq .faq-step__no {
  font-family: var(--font-mono);
  font-size: 1.5rem;
  font-weight: 700;
  letter-spacing: -.02em;
  color: var(--phantom);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-step h3 {
  margin: 0;
  font-size: 1.05rem;
  font-weight: 700;
  line-height: 1.4;
}

.page-faq .faq-step p {
  margin: 0;
  font-size: .92rem;
  line-height: 1.75;
  color: rgba(26, 20, 36, .78);
}

.page-faq .faq-step__result {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px;
  margin-top: auto;
  padding-top: 10px;
  border-top: 1px dashed rgba(26, 20, 36, .2);
  font-size: .85rem !important;
}

/* ---------- 状态标签 ---------- */
.page-faq .faq-verdict {
  display: inline-flex;
  align-items: center;
  flex: none;
  padding: 3px 9px;
  border: 1px solid currentColor;
  border-radius: 999px;
  font-family: var(--font-mono);
  font-size: .7rem;
  font-weight: 700;
  letter-spacing: .08em;
  white-space: nowrap;
}

.page-faq .faq-verdict--ok {
  color: #0E7A6E;
}

.page-faq .faq-verdict--switch {
  color: var(--phantom);
}

.page-faq .faq-verdict--help {
  color: #C23A20;
}

.page-faq .faq-answers .faq-verdict--ok {
  color: #2FE0CC;
}

.page-faq .faq-answers .faq-verdict--switch {
  color: var(--phantom-soft);
}

.page-faq .faq-answers .faq-verdict--help {
  color: var(--alert);
}

/* ---------- 排查主体 ---------- */
.page-faq .faq-route {
  padding: clamp(34px, 6vw, 72px) 0 clamp(24px, 4vw, 48px);
}

.page-faq .faq-route__grid {
  display: grid;
  gap: clamp(18px, 3vw, 34px);
}

.page-faq .faq-index__title {
  margin: 0 0 12px;
  font-family: var(--font-mono);
  font-size: .74rem;
  letter-spacing: .18em;
  color: var(--text-dim);
}

.page-faq .faq-index__list {
  position: relative;
  margin: 0;
  padding: 0 0 0 20px;
  list-style: none;
}

.page-faq .faq-index__list::before {
  content: "";
  position: absolute;
  top: 10px;
  bottom: 10px;
  left: 5px;
  width: 1px;
  background: linear-gradient(180deg, var(--phantom), var(--cyan) 60%, var(--lime));
  opacity: .55;
}

.page-faq .faq-index__link {
  position: relative;
  display: block;
  padding: 10px 0;
  color: var(--text-dim);
  font-size: .92rem;
  text-decoration: none;
  transition: color .18s var(--ease), transform .18s var(--ease);
}

.page-faq .faq-index__link::before {
  content: "";
  position: absolute;
  top: 15px;
  left: -20px;
  width: 9px;
  height: 9px;
  border: 1px solid var(--phantom-soft);
  border-radius: 50%;
  background: var(--violet-deep);
  transition: background .18s var(--ease), border-color .18s var(--ease);
}

.page-faq .faq-index__link:hover,
.page-faq .faq-index__link:focus-visible {
  color: var(--lime);
  transform: translateX(3px);
}

.page-faq .faq-index__link:hover::before,
.page-faq .faq-index__link:focus-visible::before {
  background: var(--lime);
  border-color: var(--lime);
}

.page-faq .faq-index__num {
  margin-right: 8px;
  font-family: var(--font-mono);
  font-size: .74rem;
  color: var(--phantom-soft);
}

.page-faq .faq-index__note {
  margin: 14px 0 0;
  color: var(--text-dim);
  font-size: .78rem;
  letter-spacing: .02em;
}

/* ---------- 折叠问答 ---------- */
.page-faq .faq-qa {
  position: relative;
  margin-bottom: 12px;
  background: linear-gradient(160deg, rgba(20, 16, 31, .96), rgba(11, 7, 16, .7));
  border: 1px solid var(--edge);
  scroll-margin-top: 96px;
  transition: border-color .2s var(--ease), box-shadow .2s var(--ease);
}

.page-faq .faq-qa::after {
  content: "";
  position: absolute;
  top: 0;
  right: 0;
  width: 18px;
  height: 18px;
  background: linear-gradient(225deg, var(--ink) 50%, transparent 50%);
  pointer-events: none;
}

.page-faq .faq-qa[open] {
  border-color: rgba(185, 163, 255, .38);
  box-shadow: inset 2px 0 0 var(--lime);
}

.page-faq .faq-qa__sum {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 15px 16px;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-qa__sum::-webkit-details-marker {
  display: none;
}

.page-faq .faq-qa__sum:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: -2px;
}

.page-faq .faq-qa__num {
  flex: none;
  font-family: var(--font-mono);
  font-size: .78rem;
  color: var(--cyan);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-qa__q {
  flex: 1 1 auto;
  min-width: 0;
  margin: 0;
  font-size: .98rem;
  font-weight: 700;
  line-height: 1.45;
  color: var(--text);
}

.page-faq .faq-qa__chev {
  flex: none;
  width: 9px;
  height: 9px;
  margin-right: 4px;
  border-right: 2px solid var(--cyan);
  border-bottom: 2px solid var(--cyan);
  transform: rotate(45deg);
  transition: transform .2s var(--ease);
}

.page-faq .faq-qa[open] .faq-qa__chev {
  transform: rotate(225deg);
}

.page-faq .faq-qa__body {
  padding: 2px 16px 18px;
  animation: faq-in .22s var(--ease);
}

@keyframes faq-in {
  from {
    opacity: 0;
    transform: translateY(-6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.page-faq .faq-qa__body > p {
  max-width: 36em;
  margin: 0 0 12px;
  color: var(--text-dim);
  font-size: .93rem;
  line-height: 1.85;
}

/* ---------- 步骤流 ---------- */
.page-faq .faq-flow {
  display: grid;
  gap: 8px;
  margin: 0 0 14px;
  padding: 0;
  list-style: none;
}

.page-faq .faq-flow li {
  display: grid;
  grid-template-columns: 24px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  padding: 10px 12px;
  background: rgba(108, 60, 233, .13);
  border-left: 2px solid var(--phantom);
}

.page-faq .faq-flow__idx {
  font-family: var(--font-mono);
  font-size: .8rem;
  font-weight: 700;
  line-height: 1.75;
  color: var(--cyan);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-flow p {
  margin: 0;
  font-size: .89rem;
  line-height: 1.75;
  color: var(--text-dim);
}

.page-faq .faq-flow strong {
  display: block;
  margin-bottom: 2px;
  color: var(--text);
  font-weight: 700;
}

.page-faq .faq-qa__fig {
  margin: 0 0 14px;
}

.page-faq .faq-qa__fig img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 10 / 7;
  object-fit: cover;
  clip-path: polygon(0 0, calc(100% - 16px) 0, 100% 16px, 100% 100%, 0 100%);
}

.page-faq .faq-qa__verdict {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px;
  margin: 0;
  padding-top: 12px;
  border-top: 1px dashed rgba(185, 163, 255, .24);
  color: var(--text-dim);
  font-size: .87rem !important;
  line-height: 1.75;
}

/* ---------- 人工支援 ---------- */
.page-faq .faq-help {
  padding: clamp(24px, 4vw, 48px) 0 0;
}

.page-faq .faq-help__card {
  display: grid;
  gap: clamp(20px, 3vw, 32px);
  padding: clamp(22px, 4vw, 42px);
  background:
    radial-gradient(90% 130% at 0% 0%, rgba(108, 60, 233, .34), transparent 62%),
    var(--violet-deep);
  border: 1px solid var(--edge);
  border-left: 3px solid var(--lime);
}

.page-faq .faq-help__lede {
  max-width: 34em;
  margin: 0 0 18px;
  color: var(--text-dim);
  font-size: .95rem;
  line-height: 1.85;
}

.page-faq .faq-help__card h2 {
  margin: 0 0 12px;
  font-size: clamp(1.35rem, 3.2vw, 2rem);
  font-weight: 900;
  letter-spacing: -.02em;
  line-height: 1.25;
}

.page-faq .faq-help__list {
  display: grid;
  gap: 10px;
  margin: 0 0 22px;
  padding: 0;
  list-style: none;
}

.page-faq .faq-help__list li {
  display: grid;
  gap: 2px;
  padding-left: 14px;
  border-left: 1px solid var(--faq-line);
}

.page-faq .faq-help__k {
  font-family: var(--font-mono);
  font-size: .74rem;
  letter-spacing: .12em;
  color: var(--cyan);
}

.page-faq .faq-help__v {
  color: var(--text-dim);
  font-size: .9rem;
  line-height: 1.7;
}

.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.page-faq .faq-help__side {
  padding: 18px;
  background: rgba(11, 7, 16, .55);
  border: 1px solid var(--faq-line);
}

.page-faq .faq-help__side-label {
  margin: 0 0 6px;
  font-family: var(--font-mono);
  font-size: .72rem;
  letter-spacing: .16em;
  color: var(--text-dim);
}

.page-faq .faq-help__mail {
  margin: 0 0 6px;
  font-family: var(--font-mono);
  font-size: .92rem;
  word-break: break-all;
  color: var(--lime);
}

.page-faq .faq-help__hours {
  margin: 0;
  color: var(--text-dim);
  font-size: .84rem;
}

.page-faq .faq-help .hx-divider {
  margin: 14px 0;
}

.page-faq .faq-help__tip {
  margin: 0;
  color: var(--text-dim);
  font-size: .85rem;
  line-height: 1.8;
}

.page-faq .faq-help__tip a {
  color: var(--phantom-soft);
  text-underline-offset: 3px;
}

.page-faq .faq-help__tip a:hover,
.page-faq .faq-help__tip a:focus-visible {
  color: var(--cyan);
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-step {
    padding: 24px 22px 20px;
  }

  .page-faq .faq-qa__sum {
    padding: 17px 20px;
  }

  .page-faq .faq-qa__body {
    padding: 4px 20px 22px;
  }
}

@media (min-width: 860px) {
  .page-faq .faq-steps__list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 20px;
  }

  .page-faq .faq-step + .faq-step::before {
    content: "";
    position: absolute;
    top: 50%;
    left: -15px;
    width: 12px;
    height: 12px;
    margin-top: -6px;
    background: var(--phantom);
    clip-path: polygon(0 0, 100% 50%, 0 100%, 32% 50%);
  }

  .page-faq .faq-help__card {
    grid-template-columns: minmax(0, 1.6fr) minmax(0, 1fr);
    align-items: start;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr);
  }
}

@media (min-width: 960px) {
  .page-faq .faq-route__grid {
    grid-template-columns: 226px minmax(0, 1fr);
    align-items: start;
  }

  .page-faq .faq-index {
    position: sticky;
    top: 96px;
    padding-right: 8px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-qa__body {
    animation: none;
  }

  .page-faq .faq-index__link,
  .page-faq .faq-qa__chev,
  .page-faq .faq-qa {
    transition: none;
  }

  .page-faq .faq-index__link:hover,
  .page-faq .faq-index__link:focus-visible {
    transform: none;
  }
}
<<<END>>>